Privacy policy

Last updated: October 15, 2026

ChagaRoot is a brand of Saraya USA, Inc. ("ChagaRoot," "we," "us"). This policy explains what personal information we collect when you visit chagaroot.com, buy from us or sign up for our emails, how we use it, and the choices you have.

Information we collect

Information you give us: your name, email address, shipping and billing address, phone number, order details and anything you send us when you contact us or leave a review.
Payment information: payments are processed by Shopify Payments and other payment providers at checkout. We do not store your full card number.
Information collected automatically: device and browser details, IP address, pages viewed, products added to cart and how you interact with our emails, collected through cookies and similar technologies.

How we use your information

To process, ship and support your orders and subscriptions.
To send marketing emails if you've subscribed. Every email includes a link to unsubscribe.
To run, secure and improve our website, including fraud prevention.
To measure and improve our advertising.
To comply with legal obligations.

Who we share it with

We share personal information only with service providers that help us run the store, such as Shopify (our ecommerce platform), payment processors, shipping carriers, our subscription and review apps, and analytics and advertising partners such as Google and Meta. We may also share information when required by law or as part of a business transfer. We do not sell your personal information for money.

Cookies

We use cookies to keep your cart working, remember your preferences, understand how our site is used and measure ads. You can control cookies in your browser settings and through the privacy choices shown on our site.

Your choices and rights

You can unsubscribe from marketing emails at any time using the link in any email. Depending on where you live, you may have the right to access, correct, delete or get a copy of your personal information, and to opt out of targeted advertising. To make a request, email info@chagaroot.com. We will verify your request and respond as required by law.

Data retention and security

We keep personal information for as long as we need it to provide our services, meet our legal and accounting obligations and resolve disputes. We use reasonable safeguards to protect it, but no method of transmission or storage is completely secure.